常見問題 Frequently Asked Questions
1. Can I change my session after registering?
Once registration is completed, session changes are not permitted. If you need to adjust your session, please apply for a refund first and then register again. Please note that a 20% administrative fee is non-refundable. Thank you for your understanding.
2. Can I register for multiple sessions or switch between sessions?
All sessions offer the same course content, therefore repeat registration is not recommended. Each child may only register for one session. Absences are non-refundable and make-up classes are not provided.
3. Is the curriculum the same across all sessions?
Yes. All sessions follow the same curriculum. Please choose one session to attend to avoid duplicate registration.
4. How is the Stream of Praise × TopKidz joint session different from other sessions or cities?
This session is jointly organized by Stream of Praise and TopKidz XinBei. The curriculum and activities are co-designed by both teams, resulting in some differences in program structure, teaching approach, and creative elements compared to other sessions.
5. Can I edit my registration information after submitting?
If you need to modify your registration details, please submit a request via the Support System. We will respond within 2–3 business days.
6. Can I cancel my registration or request a refund?
Refund requests due to special circumstances must be submitted through the Support System. We will respond within 2–3 business days. Please note that a 20% administrative fee is non-refundable, and no refunds will be issued after the refund deadline for each session.
7. Refund Deadlines by Location:
United States: May 23, 2026
Singapore: June 18, 2026
Taipei: July 1, 2026
Kaohsiung: July 9, 2026
SOP × TopKidz: July 13, 2026
Hong Kong: July 22, 2026
8. Is on-site registration available?
On-site registration is not accepted. All registrations must be completed online before the registration deadline.
9. How can I confirm that my registration was successful or verify my information?
After successful registration, you will receive an order receipt and an admission pass for each child, displaying the submitted registration details. If you do not receive the email, please check your spam or junk folder. If payment has been completed but no email is received, please contact us.
10. Taiwan Credit Memo (Sales Allowance) & Refund Process
According to local regulations, if a refund request is submitted more than 30 days after registration, the original invoice cannot be voided. A digital credit memo must be issued for accounting and refund purposes.
[Step 1: Credit Memo Confirmation]
(1) Email Notification: ECPay will send a “Credit Memo” notification to the email address used during registration.
(2) Online Confirmation: Please click the link in the email and complete confirmation within 72 hours.
This confirmation is mandatory for refund processing. Failure to confirm will result in a delay or suspension of the refund.
[Step 2: Refund Processing]
After confirmation, refunds typically take 14–21 business days (excluding holidays).
Process Details:
(1) Merchant Review: once approved, we will submit a refund request to ECPay.
(2) Payment & Bank Processing: refund processing by ECPay takes approximately 7–10 business days, followed by issuing bank processing, which typically requires 14–21 business days.
[Important Notes]
(1) Refunds will be returned to the original credit card and may appear on the current or next billing statement. No additional notification will be sent once the refund is completed.
(2) For inquiries, please contact us via the Support System. We will respond within 2–3 business days.
11. Can registration spots be transferred or substituted?
Registration slots cannot be transferred or substituted. Each child must be registered individually with complete child and guardian information.
12. If my child cannot attend after registration, can I request a refund?
Refunds are not available for absences due to personal reasons (e.g., illness, schedule conflicts, family matters). Program fees cover materials, venue, and instructors, and are not calculated based on attendance days.
13. Is there a waitlist if a session is full?
Once a session reaches capacity, registration will close. To inquire about waitlist availability, please submit a request via the Support System. We will respond within 2–3 business days. If a spot becomes available, we will notify you with a registration link.
14. Can group discounts be combined with other promotions?
Discounts apply only to the same order and the same session. Split orders or cross-session combinations are not accepted. Discounts cannot be combined with other promotional offers.
15. Age Eligibility
Due to curriculum and venue considerations, this program is open only to the grade levels or age ranges specified on the registration page.
16. Can children with special learning needs attend?
At this time, we are unable to provide specialized support for children with special learning needs, as no professional special-education staff are assigned.
17. Can children be grouped with specific friends? How are groups formed?
Groups are arranged primarily by grade level. While our trained and friendly teaching assistants will do their best to assist, placement in the same group cannot be guaranteed.
18. Lunch & Food Allergy Information
A light lunch is included in the registration fee. Children with special dietary needs (e.g., food allergies or larger appetites) should bring their own meals. No refrigerator or microwave facilities are available. Please indicate any food allergies in the registration form.
19. Can parents or church staff accompany children during the program?
Due to curriculum design and venue limitations, accompanying adults are not permitted.
All staff members are trained to provide a safe, welcoming, and supportive learning environment.
20. Will pre-event information be provided?
Yes. A pre-event email will be sent two weeks before the program begins.
If you do not receive it, please check spam, junk, or social folders.
21. Absence or Early Dismissal Policy
Procedures for absences or early pickup will be detailed in the pre-event notice. Please note: No refunds or make-up classes are provided for absences or early departures.
22. Child Pick-Up Policy
For safety reasons, children must be picked up and dropped off by a parent or guardian. If a child needs to leave independently, please complete the required form as instructed in the pre-event notice.
23. Early Drop-Off or Late Pick-Up
Due to venue rental limitations, early drop-off or late pick-up services are not available.
24. Natural Disasters & Force Majeure
In the event of cancellation due to natural disasters or force majeure (e.g., typhoons, earthquakes, fires, floods), no refunds or make-up sessions will be provided.
25. How will event notifications be delivered?
All announcements will be sent via email only. Individual phone notifications will not be provided.
